As the PLAY HOUSE HAIR Collection we, Prettiest Yet LLC, assure a very high level of quality of Luxury hair extensions . All of our hair is prepared professionally and thoroughly inspected before shipping. It is our primary duty to make sure you are absolutely satisfied with not only our product but also our amazing customer service . If any items are to be returned , items may be exchanged under the following conditions:
Requests must be made within 14 calendar days from the date of delivery. Any exchange request after 14 calendar days will not be honored.
We will not exchange any Hair Merchandise which has been used or altered (brushed, combed, wetting , coloring picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
Product must be exchanged for something of equal or greater value. No refunds will be permitted.
All sales are FINAL. To exchange you must send the product back to us in the permitted conditions in order to process the exchange. In order to process an exchange the unwanted product would need to be sent back using our pre-addressed labels. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
* In the Rare Occurrence of a product defect, the policy will be as follows:
There is a 30-day Product Defect Exchange Policy which commences on the date of purchase. Customers should contact an PlayHousehair representative at ( Playhousehair@gmail.com ) and notify them of their issue or concern. The customer will also be required to submit a written complaint on a form that will be provided to them by an PlayHousehair representative Note that perming, coloring, lifting, rinsing, removing the hair from the weft, cutting weft, splitting weft, or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If PlayHousehair verifies and agrees that the product is defective in any way, PlayHousehair will then exchange or replace the product. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. PlayHousehair will cover the cost of shipping the exchanged/new item back to the customer if shipped ground. Otherwise the customer will receive a $12.00 credit towards another shipping option. If PlayHousehair does not validate the product defect issue.
All Custom Orders are Final SALE.
*For Shipping Details , Check out Our Shipping and Delivery in House Rules .
Company Address
Prettiest Yet Playhouse, c/o Playhouse Hair, Giesebrechtstraße 16, 10629 Berlin, Germany